I have been very satisfied with this location!!!
Best experience ever. Warm and friendly environment. Immediate service. Special thank you to Gwen. Gwen went above and beyond to help with my needs and questions. Magical jewelry expert... Wanda, a special thank you also for flittering all over the store, offering your help on every section and area. She really shined keeping up with my ten final purchases. Would have never met all my specific needs with out each lady. Will be back by Valentine's because of the service today.
Gwen in Customer Service made everything so painless and quick! She knew her stuff and we were in and out in under 10 minutes for a resizing. I was so impressed by how kind and helpful everyone was and we will certainly be back.
I have spent a lot of money in this particular location. The sales associates are friendly and always ready to help. However, I did not have a positive experience with the last purchase. I gave them a month to special ordered three charms that needed to be engraved and ready by the first of the next month. After three weeks of waiting and no call on the order, I called them. From the amount of time I waited on the phone, it appeared they had lost my order. They said my charms hadn't come in yet. I speculate that they hadn't been ordered. They said give it another week. I waited until two days before I needed them and had to make other arrangements for the birthday gift, but intended to use the charms for a Christmas gift. The store called me 5:30pm the day before I needed them and said they were in and could be engraved that afternoon in the Harbison location. Because I didn't pick them up right away, they put my charms, I waited a month for, out for sale. I did pick them up before someone else bought them and carried them over to the Harbison store to have them engraved and discovered that it takes 7 days for engraving. There is no way the charms would have been engraved the same day after 5:30pm as I had been told. My opinion is someone dropped the ball.
Erica Lester has been the most professional employee. Not only is she always ready to help with a smile, but she learns your personality and can pick out jewelry you wouldn't think about and takes her time to make sure you are leaving happy. Thank you Erica Lester. You always do a great job and you deserve 5 STARS!!!!
Rachel provided exceptional customer service and genuine interest in assisting me to find the perfect Southern Charm and necklace for a deserving young lady that has had a rocky start in life. When I didn't know exactly what I wanted to purchase, Rachel gave helpful suggestions and service with a smile! Excellent experience!!!
Satterfield S Jewelry Warehouse is a US Jewelry Store based in Cayce, South Carolina. Satterfield S Jewelry Warehouse is located at 228 Knox Abbott Dr, Cayce, SC 29033, USA.
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